1. PERSONAL DATA COLLECTION AND USE
When you purchase products or access services through our website, we may collect certain personal data that you voluntarily provide during the transaction process, including but not limited to your full name, telephone number, residential address, email address, and other relevant information.
Such data is collected and processed by The Ann Hanoi Hotel & Spa for the following purposes:
- To facilitate the processing and fulfillment of orders.
- To enhance service quality and improve overall customer experience.
- To conduct market research and data analysis.
- To provide customer support and after-sales services.
- To deliver personalized content and targeted advertising to specific customer segments.
- To communicate with customers and address issues in exceptional circumstances.
- To serve internal administrative purposes or to comply with lawful requests from competent authorities in accordance with applicable regulations.
2. DISCLOSURE OF INFORMATION
Your personal information shall be disclosed solely in compliance with legal obligations imposed by competent state authorities, or in the event of any violation of our Terms of Service.
3. YOUR CONSENT
How do we obtain your consent?
When you provide your personal data in order to complete transactions such as placing orders, arranging delivery, or returning products, we understand that you thereby grant your consent for us to collect and process the information solely for purposes related to those transactions.
In cases where we intend to use your personal data for secondary purposes, such as marketing activities, we will seek your prior consent or provide you with the opportunity to refuse.
How can you withdraw your consent?
Should you decide to change your mind after having granted your consent, you are fully entitled to withdraw your consent at any time.
You may do so by contacting us at 0943.308.800, upon which we will cease contacting you and discontinue the collection and use of your personal data.
4. DATA SECURITY
We implement appropriate security measures and adhere to industry standards in order to safeguard your personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
In the event of a system breach resulting in data leakage, The Ann Hanoi Hotel & Spa will promptly notify the relevant authorities and affected customers. However, due to the inherent nature of the internet environment, we cannot guarantee absolute security for any data transmitted or stored online.
5. MODIFICATION OF THE PRIVACY POLICY
We reserve the right to amend, update, or modify this Privacy Policy at any time in order to reflect changes in our operations, legal requirements, or operational requirements. Accordingly, we recommend that you review this Policy regularly to stay informed of the most recent updates.
Any amendments, additions, or clarifications shall take effect immediately upon being publicly posted on our website. In the event of any material changes that may affect your rights or interests, we will clearly notify you here to inform you that the Policy has been updated.
Such notification is intended to help you better understand:
- The types of information we collect,
- The manner in which such information is used, and
- The circumstances, where applicable, under which your information may be used and/or disclosed.
Through this approach, we aim to ensure transparency and enable you to take a more proactive role in managing your personal information while using our services.